A.N.G.E.L.O.’s goal is to guarantee your complete satisfaction. If for any reason you are not satisfied with your order, you may exercise your right of withdrawal, without penalty, within fourteen (14) days from the day you received the products purchased on www.angelovintage.com.
Products can only be returned after starting the return process from the dedicated section of your reserved area within 14 days of the order delivery date and/or by contacting customer service directly at e-shop@angelo.it. A.N.G.E.L.O. customer service will accept the initiation of the return process and, where applicable, will email you a prepaid label and the necessary instructions for completing the return process. Upon receipt, you will have 7 days to ship the goods.
I prodotti possono essere restituiti mediante spedizione del pacco tramite il corriere indicato da A.N.G.E.L.O. (per i resi sul suolo italiano), o tramite altro spedizioniere a carico del cliente (per i resi al di fuori del territorio italiano), solo dopo aver aperto la richiesta di recesso/reso collegandosi al sito www.angelovintage.com mediante accesso al proprio account personale, da cui si potrà richiedere il reso in maniera elettronica /o contattando direttamente il servizio clienti scrivendo a e-shop@angelo.it.
However, it is not possible to exchange the chosen item for another.
1. Conditions for exercising the right of withdrawal pursuant to art. 52 of the Consumer Code
The right of withdrawal is considered correctly exercised if the following conditions are fully respected: the return procedure must be opened online by accessing your reserved area on the website www.angelovintage.com, selecting the order you wish to return within fourteen (14) days from the delivery date and/or by contacting customer service directly by writing to e-shop@angelo.it; the products must not have been used, worn, washed or damaged; the identification tag (anti-theft) must still be attached to the products with the disposable seal; the products must be returned in their original packaging and packaged as received. If you are returning a product composed of multiple items, all the items that compose it must be returned; the returned products must be sent to A.N.G.E.L.O. in a single shipment. A.N.G.E.L.O., in fact, reserves the right not to accept items from the same order, returned and shipped at different times; the returned products must be delivered to the chosen courier within seven (7) days from when the online return procedure was opened (and subsequent receipt of the return confirmation from our customer service); a copy of the purchase invoice (if received) must be included in the shipment.
Returns from Italy: Once you’ve opened your return online, you’ll receive an email with a prepaid label (waybill) to attach to the outside of the package. Only using this label will guarantee free returns.
Returns from the rest of the world: The return cost is the responsibility of the Customer, including any customs charges.
The return must be made from the same address to which the original package was delivered.
If you have met all the required conditions, A.N.G.E.L.O. will refund you in two ways: if you return an entire order, the total order amount will be refunded, excluding shipping costs; if you return a partial order, only the amount of the returned products will be refunded.
You will be contacted if the return cannot be accepted because it does not comply with the conditions above. In this case, you may choose to have the purchased products returned to you at your own expense, paying the return shipping costs. If you refuse this shipment, A.N.G.E.L.O. reserves the right to retain the products and the corresponding purchase price.
2. Refund times and methods
After A.N.G.E.L.O. has received your return and verified that all requirements have been met, you will receive a confirmation email confirming acceptance of the return.
Whatever the payment method used (credit/debit card, bank transfer or Paypal), the refund will be activated by A.N.G.E.L.O. as quickly as possible, and in any case within thirty (30) days from the date of acceptance of the return, once it has been verified that the withdrawal has taken place in compliance with the conditions set out above.
The actual time for the refund or reimbursement of the sums paid for the purchase of the products depends on the payment methods used:
Purchase by credit/debit card
The time it takes for your refund to appear depends on your card issuer. Please note that the credit value date is the same as the debit date, so you will not incur any interest charges.
Purchase via PayPal
The refund will be made to your PayPal account and will be visible immediately. The actual refund to your credit card from your PayPal account depends on the card issuer. In the case of a gift, the refund will be made to the person who paid for the gift.
Purchase by Bank Transfer
The average refund time is 2-4 business days and depends on the bank.
3. Product identification tag (anti-theft)
All products sold by A.N.G.E.L.O. come with an identification tag secured with a disposable seal, which is an integral part of the item.
We therefore invite you to try on the product without removing the tag and seal, as returned products without them will not be accepted.
4. Returns on Italian soil and DHL courier
Free returns offered by A.N.G.E.L.O. must be shipped via DHL courier using the return label sent by email by customer service after opening the online return request.
You can book your free collection by contacting DHL by phone at 199.199.345, or online at: https://www.dhl.com/it-en/home/book-online.html
If you decide to use a carrier other than the one indicated by A.N.G.E.L.O. to return your products, you will be responsible for the return shipping costs and will be responsible for any loss or damage to the products during transport, as well as for the shipping costs themselves.
5. Returns outside of Italy
The cost of the return, any customs fees, and the responsibility for the return are the sole responsibility of the Customer.
If orders are shipped at the expense of the Seller and not the Customer, A.N.G.E.L.O. will deduct the shipping costs and any customs fees from your refund.